TERMS AND CONDITIONS AGREEMENT
TO BOOK A TOUR
Women’s Golf and Travel Concierge (WGTC), toll-free from the U.S. and Canada or visit our website at www.womensgolfandtravel.com
BROCHURE PRICES: All prices are in USD and subject to change due to currency fluctuation and changes in duties, taxes and government levies. Single golfer supplemental rates are available on request.
DEPOSIT/PAYMENT: A non-refundable deposit is required at the time reservations are requested. Payments may be made by Visa, MasterCard, Amex, Discover and check. In order to process credit card payments, we must receive each cardholder’s credit card billing address and security code. Cardholder must provide authorization, acknowledging purchase and acceptance of Terms and Conditions.
Domestic Golf Packages
Individual – A $1000 non-refundable deposit is due for domestic U.S. golf packages at the time reservations are requested. The final payment is due 60 days prior to departure.
Groups – A 25% non-refundable deposit per person is due for domestic U.S. golf packages at the time reservations are requested. The final payment is due 60 days prior to departure.
International Golf Packages
Individual – $1500.00 non-refundable deposit. Full payment is due 60 days prior to departure.
Groups – A 25% or $1500.00, whichever is greater, non-refundable deposit per person is due for international golf packages at the time reservations are requested. The final payment is due 60 days prior to departure.
Note: Specific deposit, payment, and cancellation policies may differ according to vendor. Specific payment and cancellation policies apply to group/event packages and airline ticket purchases. Consult your WGTC travel specialist for details.
CANCELLATIONS: All cancellations must be submitted in writing to WGTC and are subject to the following per-person cancellation charges:
Domestic Ground-Only Golf Packages
Individual – At any time, prior to arrival: A per person cancellation fee of $75.00 plus any penalties imposed by vendors (hotels, golf courses, etc.) up to the full value of the package, applies.
Groups – 30+ days prior to arrival: 25% of the total balance per person plus any penalties imposed by vendors (hotels, golf courses, etc.)
- 29-10 days prior to arrival: 50% of the total balance per person plus any penalties imposed by vendors (hotels, golf courses, etc.)
- Less than 10 days prior to arrival: 100% of the total balance per person.
International Ground-Only Golf Packages
Individual – 60+ days prior to arrival: A per person cancellation fee of $1,000.00 applies plus any penalties imposed by vendors (golf courses, hotels, etc.)
- Less than 60 days prior to arrival: 100% of the total balance per person.
Groups – 60+ days prior to arrival: Amount of deposit paid plus any penalties imposed by vendors (hotels, golf courses, etc).
- Less than 60 days prior to arrival: 100% of the total balance per person. Groups or Special Events may incur additional deposits or stricter terms. These will be noted in the proposal.
Please note: When one member of a party cancels, it may affect the total package price for the remaining members.
CHANGES: Any customer-initiated changes (dates, names, courses, tee times, etc.) requested after the time of booking will result in a change fee plus any applicable increase in price.
Individual – Domestic US packages: $25.00, per change. International packages: $50.00, per change. Groups – Domestic US: $50.00 per change. International: $75.00 per change up until 60 days prior to travel.
All golf packages will be re-priced at the time the changes are made, which may result in a price different from the original price. Less than 45 days prior to travel, changes cannot be made without the approval of WGTC. We cannot accommodate any changes to a confirmed itinerary after the mailing of travel documents (approximately 7 days prior to arrival for Domestic travel or 21 days prior to arrival for International travel). Changes to names of golfers may incur, depending on individual course policy, a fee for the changes to names.
REFUNDS: Any refunds due for cancellations will be issued within 60 days of written notification and upon return of all issued travel vouchers. Unused or partially used tour features and components are non-refundable.
Domestic: It is your responsibility to inquire as to the course policy regarding rain or bad weather. You must call the individual course directly to verify if the course is closed BEFORE redeeming your golf voucher. Once vouchers have been submitted to the course for play, WGTC cannot issue a refund. If the course is officially closed due to inclement weather, it is your responsibility to call our office to let us know and then have the voucher signed by the Golf Professional or other member of the golf course staff indicating that the course is closed. You must then return the original voucher to our office within 10 days of your trip to obtain a rain refund (if applicable – individual course policy will dictate any refunds due). WGTC does not issue rain check refunds for future play. In many cases, the course will issue a “rain check” if you are unable to complete your round due to rain.
International: Golf courses at international destinations are not known to close their course due to inclement weather. We strongly advise that you bring rain gear with you and be prepared to play in all weather conditions. Refunds and or rain checks are not given for unplayed rounds of golf.
ADVISEMENT BY TRAVEL AGENTS: Travel Agents warrant that each client has been provided with and advised to carefully review a copy of the foregoing Terms and Conditions and that the customer fully understands that he/she is subject to said requirements and policies.
ENTRY REQUIREMENTS: Passports are required for U.S. citizens when traveling to most international destinations. Passports should be valid for six months upon entry into the country. Visas may also be necessary for some destinations, please enquire for more information.
TRAVEL DOCUMENTS: Travel documents will be delivered at least 14 days prior to departure for domestic travel and 21 days prior for international travel. Under no circumstances will WGTC release documents without full payment.
AIR TRAVEL: Air travel is not included in your Golf Package(s). Air travel and transportation to your destination is your own responsibility. Nevertheless, we are a full-service golf travel agency and can make air travel arrangements for you. If you use us for air travel, all quoted and/or reserved airline reservations are subject to price change and not guaranteed until tickets are actually paid for. If you use our services for air travel, we are acting as a travel agent exclusively and are not responsible for airline cancellations, delays, or missed connections. We recommend that you reconfirm flights directly with the airline at least twenty-four (24) hours in advance of your departure and protect yourself from loss occurrences by purchasing trip cancellation or trip interruption insurance.
LOST VOUCHERS: WGTC assumes no liability for lost or stolen vouchers. If required, a replacement set of vouchers will be sent via overnight mail for a charge of $25.00 per delivery (to U.S. addresses only). The passenger is responsible for any cost associated with the subsequent use of lost or stolen vouchers.
LATE BOOKINGS: We will make every effort to accommodate reservations booked on short notice. However, bookings made less than 14 days prior to arrival will result in a late booking charge of $25.00 per tour (Individuals) or $50.00 per person (Groups) which include overnight delivery of travel documents.
RENTAL CARS: A valid driver’s license and major credit card (or substantial cash deposit) is required prior to renting a car, and minimum and maximum driver age restrictions apply. Please check with your WGTC travel specialist for an explanation of rental car restrictions. Domestic rental car vouchers cover time and mileage only. International rental car inclusions cover unlimited mileage, time, local taxes, and CDW insurance. All charges for car rentals including, but not limited to, taxes, airport fees, insurance, fuel, or any optional items shall be the responsibility of the renter.
RESPONSIBILITY: WGTC, Charlotte, North Carolina acts solely as an independent contractor licensee and not as an agent, employee, partner, or joint venture of any entity. WGTC acts on behalf of the customer and is not liable for any losses or breaches of contract or any omissions or careless actions on the part of suppliers that may result in any damage, loss, injury, or irregularity to any customers for tours arranged by WGTC. In the absence of gross negligence on their part, WGTC shall not be responsible or liable for any personal injury or property damage, delayed departure, missed carrier connections, lost or damaged luggage, the substitution of service, changes in fares, schedules, or rates by any transportation carrier, hotel, resort or golf course, cancellation, double booking, missed reservations or lost tickets beyond its control. Furthermore, WGTC is not now, and shall not become liable or responsible in any way whatsoever for any loss, injury, or damage caused by acts of God, acts of government or other entity, wars, civil disturbances, hijacks, thefts, or any other circumstances beyond its control.
Tour participants should note that the suppliers/vendors providing accommodations or services are independent contractors, not agents or employees of WGTC. WGTC has the right to alter the printed itinerary, brochure prices, and package features without notice and shall not be responsible for any inconvenience or expense occasioned by such changes.
By embarking on his/her travel, the customer acknowledges these terms and voluntarily assumes all risks. All rates contained in this proposal are valid at the time presented but are subject to change at any time. The tour participant individually and on behalf of the individual’s heirs, spouse and beneficiaries expressly waive any claims of any nature or descriptions against WGTC arising from, or in any way attributable to, golf packages in conjunction with WGTC golf vacation programs.
INSURANCE: You are responsible for, and we strongly recommend you obtaining travel insurance to protect yourself to the extent possible. We do not carry and have no obligation to carry, insurance coverage to protect you.
ENTIRE CONTRACT: This is the complete, final, and exclusive binding contract between the parties relating to travel and supersedes all prior agreements, understandings, both written and oral, and may not be amended or altered after your initial deposit has been made except in writing, signed by all parties.
SEVERABILITY: If any provision or portion of any provision is held unenforceable or invalid, the validity and enforceability of the enforceable portion of any such provisions shall not be affected.
NOTICES: All notices and communications shall be in writing and shall be mailed first class, faxed, or emailed as follows:
- If intended for us, addressed to WGTC c/o Barbara Gutstadt 2823 Providence Road, Charlotte, NC, 28211 Email: Barbara@WomensGolfandTravel.com or to such other address as may be designated by us in writing to you.
- If intended for you, at the address provided by you on booking or to such other address as may be designated by you in writing to us.
All notices, requests, consents, waivers, approvals, demands, and communications required or permitted under the agreement must be in writing and shall be deemed to have been duly given upon earliest to occur of (a) when delivered personally by hand to the recipient, (b) when delivered by overnight courier (such as FedEx or UPS), (c) when transmitted by electronic mail with the receipt of such electronic mail being confirmed by telephone, or (d) via first class mail, no later than the business day following the transmission.
CAPTIONS: Captions are for convenience and reference only and shall not constitute a part of this contract or be given any substantive effect.
CONFIDENTIALITY: All information regarding the terms of this Agreement and any Addendum(s) shall be kept confidential. No confidential information of either party shall be disclosed to other parties without the written consent of the other party.
INDEMNIFICATION: To the fullest extent permitted by law, each of the parties shall indemnify, defend and hold the other party (and its respective officers, directors, employees, agents, members, affiliates, and subsidiaries) harmless from and against all claims, damages, losses, and expenses, whether direct, indirect or consequential, including but not limited to all fees and charges of attorneys, court and arbitration costs (whether incurred in preparation for trial or arbitration, at trial or arbitration or on appeal in insolvency proceedings incurred by the indemnitee) as a result of or relating to a breach of any provision of this Agreement by the Indemnitor unless the act or omission had been specifically approved by the indemnitee. This provision shall survive the duration of this Agreement.
GOVERNING LAW, DISPUTES, AND ARBITRATION: This contract shall be governed by, and construed in accordance with, the laws of the state of Georgia, USA. Any dispute, controversy, claim or complaint between the parties must be resolved by final and binding arbitration in accordance with the International Arbitration Rules of the American Arbitration Association through its North Carolina Regional Office unless the parties mutually agree otherwise in writing. Reserving a package and sending the initial deposit is and shall constitute the acceptance and ratification of this contract by you.
EVENT OCCURRENCE AND FORCE MAJEURE: We provide hotel reservations, ground transportation, air travel is provided, and all services from third parties as a travel agent, and not as a principal. If the planned event is postponed, canceled, or relocated due to disaster, government action, acts of God, strikes or labor unrest (other than by our employees), riot or civil disorder, acts of terrorism, inclement weather, transportation strike, or another event beyond our control not anticipated or known by either you or by us at the time of the purchase of your package(s), our liability, if any, is and shall be limited to providing you with replacement hotel reservations and ground transfers to the next or rescheduled event, with price escalation and adjustment as necessitated by change of date(s), and we shall have no other and further liability to you. Likewise, in the event, we arrange air travel or golf tee times we shall have no liability to you should the event not occur when and where scheduled and you choose not to use such purchased services.